FAQs


What size do I order? 
Our shoes run true to US size, and are based on a medium-width foot. insert size chart All shoes are listed in US sizing.  Please use the below international size conversion chart for non US sizing. 
What is your Return Policy? 
We will gladly accept a return of your unworn item within 30 Days of your original purchase.Shoes and shoe box must be in original condition. To make sure your new shoes are returnable, only try your shoes on a carpeted surface. Worn items and orders outside the U.S. are non-refundable.
 
Where is my Refund? 
If you opted to be refunded in store credit, you will receive a gift card via email once your return is shipped. If you chose to be refunded to your original method of payment, it can take up to 10 business days from the date the return is shipped for that refund to appear on your original payment method. A confirmation email will be sent at the time the refund is processed.
 
Where is my Exchange? 
If you've exchanged your order for something else, the replacement order will be processed once your return has been received by us. Once it ships, an email will be sent to you with a tracking number to track its progress.
 
What are your shipping Options? 
We offer complimentary ground shipping for all orders within the United States. These orders typically arrive within 5-7 business days.

 

We also offer FedEx Overnight and FedEx 2 Day for U.S. orders. All FedEx orders placed by 1 p.m. EST Monday–Friday will ship the same day the order is placed. These orders typically arrive within 1 business day and 2 business days, respectively. Orders placed after 1 p.m. EST on weekdays or on weekends will be shipped the next business day. Please note that shipping times may be delayed during major holidays and/or promotions.